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Offline Hero's Retirement Home » 2013 » May

Visual issue with NVIDIA 600/700 series GPUs to be fixed

Comments Off on Visual issue with NVIDIA 600/700 series GPUs to be fixed

We have been working with NVIDIA on a fix to address a known visual issue (pictured here) on the NVIDIA 600/700 series GPUs. Initial testing of the fix looks promising but is still ongoing; users can expect the fix to be included in the upcoming NVIDIA driver update.

Workaround instructions:

  • Open the EVE client Esc menu
  • Go to the Display & Graphics tab
  • Set the Shader Quality option to Medium

We will update you when we have a confirmed release date from NVIDIA, additionally we have created a forum thread where we encourage you to reply if you experience any additional issues after the driver fix is released.

CCP Vertex
Lead Graphics Quality Analyst

EVE May 31st 2013

Unscheduled Downtime – Friday May 31st, 2013

Comments Off on Unscheduled Downtime – Friday May 31st, 2013

The Tranquility cluster has been taken offline as of 11:45 UTC in order to enable us to address several issues that have occurred this morning.

We currently have no ETA for the server to be brought back online, however we will update this forum thread as soon as more information becomes available.

We apologize for this unexpected downtime, and any inconvenience it may cause.

EVE May 31st 2013

EVE Odyssey – Live presentation by ISD STAR on June 2

Comments Off on EVE Odyssey – Live presentation by ISD STAR on June 2

On June 2, 2013, the ISD STAR team will live stream and explain features of our coming summer expansion EVE Odyssey on their ISD STAR twitch.tv channel from 18:00 to 20:00 UTC.

Click here to read more.. »
EVE May 30th 2013

EVE Launcher Updates on May 30

Comments Off on EVE Launcher Updates on May 30

Today during downtime we deployed an update to the EVE Launcher that will fix several bugs and improve handling overall. Today's deployment includes the following fixes:

  • Fix to ensure the installer for the EVE Launcher doesn't start with the incorrect path
  • Fixes to shutdown issues on Windows XP/2000/Server 2003
  • Correct handling of the initial focus event so that it's correctly directed to the input boxes in the EVE Launcher at startup
  • Fixes to the progress bar for downloading and installing updates to the EVE Launcher
  • Fixes to several permission issues
  • Better handling of cancel requests during updates to the EVE Client
  • Several fixes for errors encountered during updates to the EVE Client
  • Reductions of several log messages

If you are having an issue with downloading and applying the update, you can download an installer here. Further issues can be reported in the discussion thread.

EVE May 30th 2013

Website Updates with Single Sign On

Comments Off on Website Updates with Single Sign On

As discussed in this dev blog, we are introducing Single Sign On (SSO) to more of our websites; the EVElopedia, EVE Gate and the EVE Online Forums will be updated to use SSO in the coming days.

This update does not affect your username and password; the change is simply that you will be directed to the new log in page which functions the same as the old one. After logging in once you will not need to re-enter your credentials when you visit another EVE Online website that also uses SSO.

We will also be doing some behind-the-scenes upgrades to the EVElopedia software and updating the Item Database to the latest version.  This will require the EVElopedia to be locked for editing for a few hours while the update is in progress.

There may be a short down-time for each website while the updates are being deployed, but we do not expect it to be for very long.

EVE May 29th 2013

Skill point gift due to the log-in issues on May 21

Comments Off on Skill point gift due to the log-in issues on May 21

With the dual deployment of Retribution 1.2.4 and the new launcher on May 21, our web servers became overloaded due to a technical glitch that took us a few hours to isolate and solve.

While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP.

Since it's close to impossible to find out exactly who was affected and who wasn't, we added 50.000 skillpoints (representing a day’s worth of intense skill training) to the skill point pool of the highest skilled character on each account during today's downtime.

Here’s a quick guide on how to apply those skillpoints to a skill of your choice. Check out the FAQ on the May 21 launcher issues here and please fly safe o7.

EVE May 24th 2013

Skill point gift due to the log-in issues on May 21

Comments Off on Skill point gift due to the log-in issues on May 21

With the dual deployment of Retribution 1.2.4 and the new launcher on May 21, our web servers became overloaded due to a technical glitch that took us a few hours to isolate and solve.

While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP.

Since it's close to impossible to find out exactly who was affected and who wasn't, we added 50.000 skillpoints (representing a day’s worth of intense skill training) to the skill point pool of the highest skilled character on each account during today's downtime.

Here’s a quick guide on how to apply those skillpoints to a skill of your choice. Check out the FAQ on the May 21 launcher issues here and please fly safe o7.

EVE May 24th 2013

Mass test on Monday, May 27th

Comments Off on Mass test on Monday, May 27th

We will be holding another mass test to test new features for the Odyssey release. Areas of focus will be the new jump and pod death transitions, the new sensor overlay and the hacking minigame. If you’re interested in attending please join us on the Singularity test server, Monday, May 27th, at 17:00 UTC.

All participants will receive a small reward of two million skill points on Singularity.

Please refer to this thread for more information about how you participate in the test, and this EVElopedia article for more information on mass testing.

EVE May 24th 2013

Planetary Conquest District Bonuses Correction

Comments Off on Planetary Conquest District Bonuses Correction

In this dev blog published on May 14, we identified the bonuses that will be given to corporations for conquering planetary districts in DUST 514. In the blog, two of the bonuses for the Research Lab and Cargo Hub were accidentally reversed. The Cargo Hub gives a 10% reduction to manufacturing time at POSes per district owned (up to 4), while the Research Lab gives a 5% reduction in POS fuel consumption per district owned (up to 4). The dev blog has been updated and we apologize for any inconvenience this has caused.

EVE May 23rd 2013

Disruption of web server related services on May 21 and Launcher issues

Comments Off on Disruption of web server related services on May 21 and Launcher issues

On May 21, 2013, our web servers came under unusually heavy load which resulted in connection issues for all associated services that rely on the web servers, such as the EVE Launcher and the client repair tool. Our engineers have been investigating the issue with top priority and when this was written the investigation remains underway and will continue until the problem has been identified and services have been fully restored.

On May 21 we also deployed EVE Online: Retribution 1.2.4 and the new EVE Launcher. These deployments are not believed to have caused the underlying problem but are believed to have affected its manifestation. Updating the Launcher or the client requires connecting to our currently overloaded web servers and as a result, EVE Online players may not be able to either properly update your EVE Online client, the EVE Launcher, or connect properly to the Tranquility server to play EVE Online.

For anyone experiencing any of the above issues we would like to point out to this thread for further explanations and potential workarounds.

We sincerely apologize for any inconveniences caused by these unexpected server issues.

 

Update on 20:47 UTC, May 21
The web server issues are fixed and the EVE Laucher should be able to properly update and connect to Tranquility again.

EVE May 21st 2013